Technical Support

We’re here to help you with any technical issues you encounter with your purchase. For assistance, contact us at 1-800-832-8697 ext. 7 or by email at

Phone assistance is available Monday through Friday from 9 AM to 5 PM Eastern Time. If we are unable to answer your call, please leave a detailed message and a contact number and email. We will return your call as soon as possible.

Fresh alkaline batteries solve many product problems. So before you call, please check the batteries in your device. Make sure they are fresh and properly installed. Heavy duty, super duty and rechargeable batteries are not suitable in our products.

In addition, each product has a User Guide that was included in the package and is also available online. This guide contains troubleshooting tips specific to the item. You can obtain the guide by navigating to the product page on our site and choosing the “product guides” tab and then downloading the manual from there.

We recommend you call Technical Support before returning an item as we may be able to troubleshoot the problem by phone or video conference.

For return and warranty information, please click here.