Customer Service

SALES DEPT
Our sales department is here to help you with product selection, order processing, and account information. Contact Sales at 800-832-8697 X5 or email at sales@enablingdevices.com.
Click here to view our Return & Warranty Policy

Order Form
Click here to download a copy of our Order Form

Shipping Information
We cannot ship to a PO Box number. Shipping days do not include Saturdays and Sundays‚ only business days.
There is a 2PM EASTERN STANDARD TIME CUTOFF FOR PRIORITY ORDERS.
Alaska, Hawaii and Puerto Rico are 2nd DAY AIR RATES
Enabling Devices is not responsible for customs fees and/or custom delays that may be imposed on non-U.S. orders.

To review a list of our shipping rates‚ click here: Shipping Information

RETURNS DEPT
All items MUST have a Return Authorization Number before being sent back. You can obtain an RA# by calling us at 800-832-8697 X6 or email at returns@enablingdevices.com. If possible, please have your invoice number or customer number available, this will help to expedite the return process. To ensure efficient delivery, we suggest you send your return via a track able method.
Click here to view our Return & Warranty Policy

TECHNICAL SUPPORT
For assistance in selecting appropriate products or for troubleshooting a problem with your product, contact us at 800-832-8697 X7 or email at customer_support@enablingdevices.com.

Please check your batteries before calling. Make sure they are fresh and properly installed. We recommend that you use alkaline batteries. Each product has a User Guide. If you need a copy, go to the product page on the website and click on the “Download” tab.  Please refer to the troubleshooting tips contained in the guide.

ACCOUNTS
For assistance with payment and billing inquiries or to request a copy of an invoice, please contact Accounts Receivable at 800-832-8697 x312 or e-mail accounts@enablingdevices.com.

W-9 Form
Click here to download a copy of our W-9 Form

Bank Wire Information
Click here to download our Bank Wire Information

WEBSITE POLICY
Click here to view a copy of our Website Policy