Return / Repair

Return Form

Please complete the form below and email to, fax to 914- 747-3480, or have it ready when you call us at 914-747-3070, x6.
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Checking the batteries to make sure that they are fresh and properly installed can prevent 95% of all returns. We recommend alkaline batteries be used. Any of our products that have been switch-adapted will only work with “mono” adapters and will not work with "stereo" adapters. If you are having trouble with a product, please refer to the troubleshooting tips in your user's guide.


You are entitled to a refund/company credit on most items (except where noted) within 30 days of delivery. Items being returned must be in new condition and unmarked. Any item that has been written on with permanent marker or has stickers/labels on it cannot be returned for a refund, a credit or an exchange. All original packaging, accessories and manuals must be included. Custom/Special orders or final sale items cannot be returned. Items that are non-returnable (these items are noted) can still be repaired. Items being returned in bulk (qty 10 or more) have a 20% re-stocking fee.


Please notify us within 10 days of receipt of any discrepancies, items damaged in shipping and/or faulty items. Free Technical Support is available by phone 800-832-8697 or email: We may be able to troubleshoot the problem and avoid having the item returned.

PLEASE NOTE: There is a $35 (Domestic) and a $50 (International) diagnostic fee for each returned item found to be in good working order. Also, customers are responsible for return shipping costs if items are found to be in good working order, were ordered by the customer incorrectly, or if the item is not suitable. All items returned for credit/refund must be shipped to us unmarked and in original packaging.

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