Please complete the form below and email to firstname.lastname@example.org
, fax to 914-
747-3480, or have it ready when you call us at 914-747-3070, x6.
IMPORTANT INFORMATION TO READ BEFORE SUBMITTING THIS FORM:
Checking the batteries to make sure that they are fresh and properly installed can prevent
95% of all returns. We recommend alkaline batteries be used. Any of our products that have
been switch-adapted will only work with “mono” adapters and will not work with "stereo" adapters. If you are having trouble with a product, please refer to the troubleshooting tips in your user's guide.
You are entitled to a refund/company credit on most items (except where noted) within 30
days of delivery. Items being returned must be in new condition and unmarked. Any item
that has been written on with permanent marker or has stickers/labels on it cannot be
returned for a refund, a credit or an exchange. All original packaging, accessories and
manuals must be included. Custom/Special orders or final sale items cannot be returned.
Items that are non-returnable (these items are noted) can still be repaired. Items being
returned in bulk (qty 10 or more) have a 20% re-stocking fee.
Please notify us within 10 days of receipt of any discrepancies, items damaged in shipping
and/or faulty items. Free Technical Support is available by phone 800-832-8697 or email: email@example.com. We may be able to troubleshoot the problem and avoid having the item returned.
PLEASE NOTE: There is a $35 (Domestic) and a $50 (International) diagnostic fee for each
returned item found to be in good working order. Also, customers are responsible for return
shipping costs if items are found to be in good working order, were ordered by the customer
incorrectly, or if the item is not suitable. All items returned for credit/refund must be shipped
to us unmarked and in original packaging.