Last year, Starbucks launched the Inclusive Spaces Framework, a new initiative designed to make its stores more accessible to people with disabilities. Now, major retailers including CVS Health, Sam’s Club, Walmart, LockNet, Step ’n Wash and Otis Elevator have joined the coffee chain in its effort to make their businesses more inclusive.
In collaboration with the American Association of People with Disabilities (AAPD), Starbucks and the other retailers have formed The Access Coalition: Creating More Inclusive Retail Spaces. As members of the coalition, all of the retailers will adopt Starbuck’s Inclusive Spaces Framework.
The Framework provides businesses standards on everything from lighting and acoustics to power-operated doors to accessible equipment for business employees to wheelchair accessible passageways.
Maria Town, president and CEO of AAPD, lauded the collaboration in a July 9 AAPD press release that acknowledged the 35th anniversary of the Americans with Disability Act.
“The Access Coalition demonstrates the remarkable possibilities when industries and communities unite to design spaces reflecting diverse consumer needs,” said Town. “It is coalitions like this that make the goals of the Americans with Disabilities Act, of equal opportunity, full participation, independent living, and economic self-sufficiency achievable, and it is the work of coalitions like this that make it easier for us to embrace our disability pride.”
Currently, the Union Market Starbucks location in Washington, D.C., is the only store designed in accordance with the Inclusive Spaces Framework, but the corporation says it will be using the framework in new and renovated stores across the nation.
Other coalition members including Sam’s Club and Walmart have already begun piloting the Inclusive Spaces Framework in their stores throughout the United States. The retailers are also encouraging other businesses to join the coalition.
“At Starbucks, our inclusive design practice ensures that our coffeehouses are places of belonging for all, said Dawn Clark, Senior Vice President of Coffeehouse Design and Concepts, Starbucks. “There is enormous value in partnering with other businesses to create more welcoming places in the communities that we serve. We’ve learned that this approach improves the experience for everyone, especially people with disabilities, and is also good for businesses.”
Charley Golden, Senior Vice President, Real Estate, Construction and Property Administration, CVS Health agrees with Clark. “At CVS Health, we know the importance ensuring every individual feels welcome on their health care journey,” said Golden. “We believe that everyone deserves access to care and resources they need, and we’re proud to ensure our spaces that reflect that commitment. Meeting the many health and wellness needs of the communities we serve is a priority and we know that building partnerships to drive accessibility is essential.”
