Return Policy
SubstitutionsDue to ever-changing demands, certain toys may be discontinued by their manufacturer. If a substitution of a similar toy must be made, it will be of equal value. Our products are continually being improved and so the appearance of the product in the photo may slightly differ from what you receive. Please be assured that you will always receive the latest version.
Refunds/CreditsYou are entitled to a refund/company credit on most items (except where noted) within 30 days of delivery. Items being returned must be in new condition and unmarked. Any item that has been written on with marker or has stickers/labels on it cannot be returned for a refund, a credit or an exchange. All original packaging, accessories and manual must be included. Custom/Special orders or final sale items cannot be returned. Items that are non-returnable (these items are noted) can still be repaired. Items being returned in bulk (qty 10 or more) have a 20% re-stocking fee.
Damaged/Defective
Please notify us within 10 days of receipt of any discrepancies, items damaged in shipping and/or faulty items. Free Technical Support is available by phone 1-800-832-8697 ext 603 or email:
customer_support@enablingdevices.com. We may be able to trouble-shoot the problem and avoid having the item returned.
PLEASE NOTE: There is a $20 diagnostic fee for each returned item found to be in good working order. Also customers are responsible for return shipping costs if items are found to be in good working order, were ordered by the customer incorrectly, or if the item is not suitable. All items returned for credit/refund must be shipped to us unmarked and in original packaging.
WarrantiesFor U.S. and Canada purchases, there is a 90 Day Warranty on switch adapted toys for manufacturing defects and a one year warranty on all other products. Items under warranty will be repaired free of charge. There will be a charge for repair and return shipping and handling on all items out of warranty. For international customers, please visit our website
www.enablingdevices.com for warranty information. If you have any questions regarding returns, repairs, and warranty information or if you would like a repair fee quote please contact us at 800-832-8697 or e-mail
returns@enablingdevices.com. Please note that these time frames and repair fees are as stated and cannot be changed. Repairs, alterations or modifications done by someone other than Enabling Devices will automatically void our warranty.
Important information to read before calling
Checking the batteries to make sure that they are fresh and properly installed can prevent 95% of all returns. We recommend alkaline batteries be used. Any of our products that have been switch-adapted will only work with "mono" adapters and will not work with "stereo" adapters. If you are having trouble with a product, please refer to the troubleshooting tips in your user's guide.
Return Authorization
All returns MUST have a Return Authorization Number before being sent back. You can obtain an RA# by calling us at 800-832-8697 ext 602. If possible, please have your invoice number or customer number available, this will help to expedite the return process. To ensure efficient delivery, we suggest you send your return via a trackable method.
click here.