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Customer Service

Frequently Asked Questions

Adapted Toys

I am looking to buy a switch-adapted toy from your catalog. What size are the switch input jacks?

I have an older switch with the large 1/4 inch plug on the end and it does not fit with the new switch adapted toys I just received. What do I need to make it fit?

What is a battery interrupter?

Batteries

What is the best type of battery to use in your products? What will give me the longest run time in my device?

How long will a set of batteries last in my communication device?

What does a battery interrupter do and how do you use it?

Why can’t I use rechargeable batteries? Is it just a matter that they don't last as long or will they actually ruin the device?

Can I mix old and new batteries together or different types of batteries in devices?

Sometimes I have batteries sitting in my desk loose out of the package. How can I check that I am putting all new batteries in my devices?

My school is closed during the summer break. Should I take the batteries out of our communicators and switch adapted toys?

My batteries have leaked into the battery compartment and some of the battery contacts are covered with this white powder. What can I do to clean this?

What should I do when my battery operated device will not work?

What does the date marked on my batteries mean?

Capability Switches

What is a capability switch?

What does switch-adapted mean?

What is the difference between momentary, latched and timer switches?

Do your switches activate AC powered appliances such as a blender?

When I plug my switch into a switch adapted toy, the toy runs continually and the switch has no effect on the toy. What can I do?

What size plugs are on the end of your switches?

Communicators

What is an augmentative communicator?

What are levels on a communicator?

What is scanning?

What would cause a 7-Level Communication Builder to be inconsistent in the play back mode, playing only a portion of the message or not playing the message at all?

Where can you get pre-made icons or templates for the Mayer-Johnson BoardMaker program?

What are the differences between the Communication Builders #7071, 7075, 7076 and 7077?

Our Hip Talk plays only a portion of a message when the volume control is set high enough to be heard through the pouch. At very low volume the entire message plays. How can this be fixed?

We’ve misplaced the instructions for our communicator. Can you provide a new set of instructions?

General Questions

What does somatosensory mean?

Some students in my classroom continually knock their toys or devices onto the floor. Do you have any suggestions to prevent this?

My son has cerebral palsy and because of a lack of coordination of the muscles of the mouth, face and neck, he tends to drool excessively. Can you suggest appropriate toys or equipment that will be durable?

Mounting Basics

Please give me some basic mounting methods for switches, communicators, adapted toys and other devices.

Ask Dr. Steve

Free Expert Guidance from Dr. Steven Kanor, a Leader in Assistive Technology and Products for the Physically Challenged.